We are seeking an experienced VoiP Engineer for a 6-month freelance assignment to manage and support complex enterprise telecommunications systems. This role is critical to ensuring our voice and video communication infrastructure operates with maximum efficiency, security, and reliability.
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Key Responsibilities
•    Administer and support complex enterprise telecommunications systems, primarily using Cisco technologies.
•    Troubleshoot and resolve technical issues in telecommunication systems.
•    Implement new voice systems and services, as well as upgrade and maintain existing ones.
•    Develop and execute thorough test plans to ensure high-quality system implementations and upgrades.
•    Support business continuity initiatives through strategic planning and system testing.
•    Conduct capacity planning, performance tuning, system patching, and proactive maintenance.
•    Create and maintain system documentation, configuration standards, and operational procedures.
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Required Expertise
The ideal contractor will bring in-depth, hands-on experience in areas our internal team does not currently cover. Specific expertise required includes:
•    Certifications: CCIE Collaboration, CCNP Collaboration, MS-721 (or equivalent)
•    Hardware/Software Knowledge:
o    Cisco UCS hardware
o    Samwin Contact Center Suite
o    Imagicle Digital Fax Solution
o    Akkadian Provisioning Manager
o    Cisco WebEx and Microsoft Teams platforms
o    Distributed IP TV and Windows Media Services
o    Microsoft Active Directory / LDAP, SQL Server, Exchange Server
o    VMware ESXi
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Deliverables & Success Criteria (SMART Goals)
The assignment is considered complete when the contractor has:
•    Successfully demonstrated expertise and operational management in the following Cisco Voice technologies:
o    Cisco Unified Communication Manager 14+
o    Cisco Unity Connection 14+
o    Cisco Meeting Server
o    Cisco Expressway (for B2B communication and MRA)
o    Cisco-Microsoft Teams integration
o    ISR Voice Gateways (ISDN, SIP, CUBE, MTP)
o    Call Admission Control and Bandwidth Management
o    Cisco Audio, Video, and Telepresence Endpoints
•    Ensured high availability and performance of telecommunications systems through documented capacity planning, patching schedules, and proactive system resets.
•    Delivered comprehensive documentation and standard operating procedures for all systems handled.
•    Contributed to business continuity readiness through active participation in planning and testing exercises.