Zoekopdracht
PosID : P_00196512
Language : English and Dutch mandatory
ZZP Allowed : No


Description Vacancy : Job Title
Application Support Engineer (Application Engineer)
Job Description
Making a difference…

The Application Support Officer is the expert in the field of SaaS application support of our HR products. As a member of the Application Support Chapter, it is your responsibility to provide a stable run and support on all SaaS applications within HR except from Workday. Being ‘in control’ is essential. It is a responsibility with impact, that you shape by resolving issues within your squad, chapter or in cooperation with the supplier. You are studious, and you are challenged by developing expertise on various applications in order to be able to exceed the expectations of your (internal) clients.

Currently, some applications are being replaced and some added to continuously adapt to changing HR processes and IT landscape. Furthermore, the SaaS team has adopted the new way of working which is the standard within Rabobank. This way of working, called Simplified @ Scale, or S@S, focusses on simplification and acceleration of digitalisation within the bank. We do so by working in tribes, area’s, chapters and squads.

The Application Support Engineer is willing to learn and adapt to this new way of working and at the same time, makes sure the application support continues as planned. In addition, responsibilities of the Application Support Officer include:

Incident- and problem management

IT In Control activities – keeping our recurring Security & Risk assessments up to date, such as Security Assessment Questionnaires, Security Designs, Privacy Impact Assessments (DPIA) and more

Collaborating with a diverse and demanding field of IT- and (HR) business stakeholders to ensure high-end service and availability of HR systems

Being a professional and reliable partner for system-, business- and process owners

Help to further build the application engineering chapter


With each other

As an Application Support Officer you become part of the team SaaS which is one of the teams within Global HR Systems (GHS).

GHS is responsible for implementing the standards for the global HR Solutions way-of-working and data management, working with HR teams worldwide. Standards that aim for a world-class, agile professional HR organisation that delivers business value through standardisation, automation, increased forecasting capabilities and proactive handling of services: high tech, high touch.

GHS is part of the HR domain. HR is the frontrunner in the field of the provision of SaaS applications to make sure we can optimally service our internal clients. Besides the diverse SaaS applications we support, the biggest cloud application is Workday, that we rolled out in 2019.


With you

Quality orientation, result orientation and pro-activity are clearly essential competences / characteristics for the role of Application Support Officer. In addition, it's important that you recognise yourself in the points below:

Bachelor Degree with 4-7 years of experience

Experience with application support on SaaS applications (experience in a similar role would be beneficial)

Experience with Security & Risk assessments within the IT In Control process

Affinity with HR technology and HR business processes

Experience with Learning applications or HR Learning domain is a plus

Experience with agile way of working

Good command of English and Dutch speaking is required


The following Rabobank skills are required for this position:

Creativity

Proactive

Collaboration

Agility

Customer centric thinking