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Your Role and The Team
ING’s Payment and Settlement Services (“PSS”) aims to further mature, develop and expand ING’s state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.
The PSS is responsible for providing standardized payments and settlements services to multiple ING business lines (WB, Retail, and others). There is a clear ambition to also look for external commercialization of our payment platforms.
The PSS changes the organization towards a true Services-based organization and to deliver on ambitious promises, we have organized ourselves into a strong strategic and commercially focused organization around our eight services, where our squads working on those products are enabled by clear prioritization, accountability, and capabilities. And right there, the Customer Journey Expert ‘Squad Master’ Payments comes in.

The PSS Product team provides the Single European Payments Area Credit Transfer services (SCT). This includes the existing form of payments in singles and batches and the ‘new’ Instant Payments which is a payment which is processed within 10 seconds 24x7x365.

The CJE Squad Master is a new role within ING replacing the Product Owner Role. PSS works according to Agile principles in self-organizing teams. Together with other CJE’s you have an end-to-end responsibility for the development, and you have the main responsibility for the delivery and change. You will work with 2 or 3 SEPA TECH squads. As Squad Master you deliver the technical capabilities for Run and Change features. As CJE Squad Master, you'll
1) define with your squads the features 2) set priorities based on product strategy and 3) deliver the features with your squads in order to meet the Services KPI’s. As part of delivery we all fix the incidents with hot fixes and structural improvements.
2) In parallel you work on increasing the service maturity by 1) reducing complexity 2) enhancing our toolkit 3) set the roadmap for 1-3 years and 4) increase our thought leadership on SEPA CT.

The overall SCT team of 25 FTE is allocated in the Netherlands, Romania and the Philippines. They work together in country overarching sub teams: Services Run, Services Change and Services Onboarding. The CJE 'Squad Master' works in the ‘Service Change’ team with seven other Squad Masters Globally. You will report functionally to the the Senior CJE squad Master . Hierarchically you report to the Product Lead SEPA Credit Transfer in the Netherlands. The details of the collaboration between ING Netherlands and ING Hubs Manilla are contractually defined.

Responsibilities
• Maximizing business value through ordering and prioritizing the product backlog features and stories.
• Actively involved in the creation of Epics, Features, User Stories and Tasks
• Build and maintain strong relations with important key stakeholders (TECH, OPS, Risk, Legal, Compliance, Audit, service consumers, service providers, Finance, Tax, Sales, etc.).
• Solve impediments encountered in the development of the Product
• Active and timely Backlog management in collaboration with business and other IT stakeholders, with the ability to adapt quickly to impediments and challenges
• Ensuring that functional and non-functional requirements are defined and met. Non-functional requirements include, but are not limited to security, resilience, performance, contractual, legal and compliance requirements and obligations.
• Be in control regarding Risk and Compliance
• Create a solid base with the PSS TECH and Operations team

Competences
You are proactive and have a natural drive to act and deliver results on time.
• Experience in Payments Services SEPA Credit Transfer Classic and - Instant Payments
• Experience in guiding on and offshore teams
• Excellent team player.
• Worked within ING before
• Take initiative, work accurately and in a structured and disciplined manner, and have patience and resilience to handle setbacks.
• Have a sharp eye for details, while not losing the overall picture.
• Experience in Agile environments in a corporate set-up
• You are highly self-organizing, and pragmatic, and always seek opportunities to improve your work.
• Excellent in English (Dutch is a pre).

How to succeed
We hire driven and ambitious people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
ING Payment Settlement Services is a fast growing ambitious business unit with great opportunity for candidate to grow.

Payments expertise is very important, ING expertise is a pre