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Junior IT Delivery Manager
for Solution Delivery Customer Support & Sales

Introduction

Are you a proactive and hands-on IT professional? We are seeking a Junior Delivery Manager to support and strengthen our IT operational processes. This role is ideal for someone who thrives in a dynamic environment, enjoys working across teams, and is passionate about driving service quality and operational excellence.

Within the IT organization Solution Delivery Operations supports and delivers new functionality to the operational sectors of ASML to advance our business processes to the next level of efficiency we need. In this role you play an important role in managing the service delivery of our strategic partners to the existing solutions that run in our IT production environment. You work closely with our senior Delivery Manager and the ART teams within the department.

Role and responsibilities            

In this role, you’ll be at the heart of our IT team, supporting and improving operational processes. You’ll collaborate with business teams, service coordinators, and managers to ensure smooth operations and business continuity of the IT service delivery.

Key responsibilities:

• Support and follow up on ITIL processes including Incident, Problem, Change, and Release Management;

• Safeguard the quality and consistency of operational processes;

• Analyze incident trends and identify opportunities for process improvements;

• Participate in key-user meetings, project alignment sessions, and sprint reviews;

• Collaborate with Service Coordinators and Service Managers to ensure smooth operations and business continuity;

• Take ownership of action items and drive them to successful completion;

• Perform quality checks for releases and service transitions;

• Work closely with IT suppliers and internal teams to implement service improvements.

Education and experience

Relevant bachelor’s degree in engineering (e.g. information technology, computer science, or other), with some work experience in IT applications development, or relevant masters degree.

• 3+ years of hands-on experience in a complex IT environment;

• Strong understanding of IT Service Management (ITSM) principles (ITIL certification is a plus);

• Experience in a complex, international IT environment is advantageous;

• Knowledge of/experience with software development.

Skills

• Demonstrated ability to work independently and manage multiple priorities;

• Pro-active attitude, go-getter personality who likes to work hands-on;

• Excellent communication skills in both Dutch and English

• Stakeholder management skills.

Other Information

In this role you will report into one of the departments IT Line Managers for you Development and Performance, though your main stakeholder will be the senior IT Delivery manager who is accountable for the delivery of the IT service.

ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the dedication of a company that recognizes and rewards extraordinary performance.

Growth opportunities

We are pleased to announce that the job position is flexible in relation to the salary grades (6-7). Our ambition is to foster an environment where individuals can perform, grow and develop in their roles. We are committed to providing opportunities for professional advancement and personal growth, ensuring that each team member can reach their full potential.

Keywords

IT Operations, ITIL, Service Delivery, Incident Management, Problem Management, Change Management, Release Management, Service Management, Business Continuity, Stakeholder Management, International IT Environment.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.