Language : English and Dutch mandatory
ZZP Allowed : No

Description Vacancy : IT Crisis Communication Specialist (Medior position)
As an IT Crisis Communication Specialist (Medior) within Rabobank, you play a vital role during times of an IT-related crisis and are responsible for the prioritization as well as for handling all internal and external communications of major incidents.

Responsibilities
As an IT Crisis Communication Specialist, you are one of the five team members representing the Major Incident Communication team. In this role, you act as a thought partner and are responsible for the prioritization of IT disruptions by quickly determining impact. On top of the prioritization, you are responsible for internal and external communication concerning major IT incidents. You do all of this under time pressure while staying calm and precise. No matter the circumstances, you keep your head cool and ensure you catch deadlines to ultimately help reduce customer impact as quickly as possible.

You work closely with various stakeholders in a complex environment across the organization. As an IT Crisis Communication Specialist, you make sure you have a good understanding of the application landscape across the bank to ensure the information from the IT departments and customer care agents reaches the right stakeholders at the right time. This requires the ability to translate complex – often limited – information quickly and make it clear and easy to understand for a broad audience via the appropriate communication channels.

To serve our customers in the best possible way, the Major Incident Communication works in rotation-based 24/7 stand-by shifts. Approximately once per five weeks, you are on call and serve as the main point of contact in case a major incident is reported.
When not on call, you may work on projects that contribute to optimizing process efficiencies or team performance. Maybe you will be exploring new ways of reaching our customers or speeding up our communication, developing training for internal stakeholders, or growing awareness in various ways around IT continuity across the organization – the possibilities are endless, and proactive thinking is highly appreciated!

Facts & Figures
• You are one of the 5 team members who represent the Major Incident Communication team
• You work 36 hours per week
• You participate in 24/7 stand-by shifts approximately once every five weeks
• Hybrid job with a lot of flexibility
• In this team we all work towards the same goal: becoming the best communicating bank in times of crisis

Do you recognize yourself in the below profile?
Do you thrive in a fast-paced, complex, and collaborative environment? Do you enjoy working with performance-driven team members, do you excel during crises, easily see where things can be improved, are not afraid to challenge critical stakeholders, and recognize yourself in the below? Then you are the person we are looking for!

• At least 5 years of relevant working experience in (Crisis) Communications, Stakeholder Management, and Reputation Management
• A good understanding of the IT landscape, and used to working with IT from a Business perspective
• Bachelor’s or Master’s degree
• Native Dutch level (being a Dutch native is preferred) and fluent in English, both in speaking and writing
• A proactive, quality-focused, and results-driven team player
• Excellent communicator who easily understands multiple perspectives
• Flexible working style and the capacity to thrive within a large and complex organization
• Experience with being on-call and working under time pressure
• Self-starter that is comfortable with the hybrid way of working