Language : English and Dutch mandatory
ZZP Allowed : No

Description Vacancy : Business Stream Continuity Manager
Business Stream Continuity Management concerns the availability of business services for Rabobank customers. These services are built from components that together form a business stream. Continuity management aims to operate Rabobank services within the business risk appetite (BRA) by controlling implementations and supporting effective daily behaviour and chain alignment in a just culture. Focus has shifted over the recent years from a component / application perspective to an E2E customer service perspective. This is driven by meeting customer service expectations and to comply to policy & regulations.

The head of Engineering & Enterprise Tech is accountable on behalf of the MT CITO for the continuity concerning generic activities. Specific responsibilities are in scope of the respective Tribes. Main focus is to organize the decision making and follow up in order to ensure the continuity from an integral perspective (CITO). In addition, to ensure that Tribes are taking mitigating measures in case of deviations from the BRA.

Main goal is securing continuity of the day-to-day operations by managing the business streams within the business risk appetite.

You and your job
As a Business Streams Continuity Manager you play an integral role in the continuity of the Rabobank customer services e.g. iDEAL, Mobile Banking or Internet Banking. You act as a business partner of the management teams to manage & control E2E customer services in an uniform way. You support the Business in continuity management from a customer perspective.

You ensure that the IT services optimally support the Rabobank’s continuity. In this position, we expect you to conduct consultative discussions at operational, tactical and strategic management level within the different Tribes. You understand the business problems and provide outstanding solutions with data analysis at the forefront. Your excellent communication, collaboration and organisation skills will help to provide an effective service.

Practical examples:
• Draft a service agreement on business stream Mobile Banking between IT and Business with respect to the
business risk appetite.
• Report on business stream continuity performance to a Tribe.
• Identify continuity issues in case of a underperformance of a business stream.

Facts & Figures
• 36 hours per week
• Being part of Continuity & Security Process Management

Top 3 responsibilities
• Responsible for the business streams continuity dashboards: performance on continuity from a Rabobank
customer perspective.
• Responsible for aggregation of business stream performances on continuity as input for MT CITO.
• Perform analysis related to business streams on continuity issues.
• Align business processes with the business streams with respect to the business risk appetite.