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RABOJP00071510

"Imagine…
You work in a challenging international environment, with the mission to enable the bank to provide relevant financial services to our clients so that we can 'Grow a Better World Together'. You work within multidisciplinary squads to realize the digital ambitions for Rabobank within the Tech4HR domain, while closely collaborating with business and IT stakeholders. As a Business Analyst and Adoption Specialist, you make an impact on the way our (internal) customers perceive the services we render at Rabobank, making it possible to provide a 9+ experience.

Background
Rabobank is in constant motion. Our public cloud strategy means that traditional IT functions change, so it is vital that we maximise our investment. As IT continues to change our daily work it’s important that we ensure the workplace for our colleagues is maximised by making the most of our modern services & applications. We need modern business analyst and adoption techniques to ensure that colleagues have the tools required to change people’s work.

Department
The Cloud PC team operates within the department Tech4HR – Base Workplace & Applications. We provide modern virtual workplace solutions for several development and production environments used by the bank employees across all regions. In total, this involves about 40,000 employees. 

The Team
The team has 3 squads that work according to Agile Scrum, with a 2-week sprint frequency and all scrum ceremonies performed in English. They have an end-to-end responsibility for products and services in their scope and work with other squads in the area to achieve the goals of the tribe.

The key goal for the squads is to ensure that cloud services in scope of the squads are adopted by the user base to maximise their productivity. To succeed in this responsibility, we require adoption specialists with business analyst experience who can act as change agents to understand the work of our colleagues and to enable them to adopt the new techniques.

Job summary
We are looking for an adoption specialist with business analyst experience. Your main responsibilities are:
• Perform business intakes with customers (internally) to understand their needs and requirements in order to determine how to service them.
• Translate complex business requirements and processes into employee journeys and user stories.
• Determine the best product, customer fit with the Product Owner(s).
• Challenge the customer to adopt modern ways of working and challenge DevOps squads to create even better products.
• Participate in strategic initiatives and make suggestions to
• Coach and coordinate activities with other adoption specialists that you work with.
• Use creative techniques to tell your story and to achieve your goal.
• Plan, schedule and implement large scale strategic migrations.
• Support customers in order to discover the true business value.

We look for
Somebody that is:
• Not scared of taking the stage or to go “out there” to showcase our products.
• Customer focussed, accurate, result driven, pro-active, independent, a true team player who is also aware of organisation sensitivity.
• An expert in complex problem solving and storytelling.
• Capable of handling time pressure and deadlines.
• Able to say “no” if the requirements do not fit the given boundaries.
• Good in (English) communication in both speech and text.
• Able to operate with business and IT challenges

Key Qualifications
The Must-Haves:
• Change Management and / or Business analyst experience.
• Experience of adoption and functional management techniques.
• Proven experience in past projects and large enterprises.

Nice-to-Haves:
• Experience working agile
• Knowledge of Azure Devops or end user computing

We offer
• A fun and international team with enthusiast professionals who practically service all departments within the Rabobank
• An open and professional work environment driven by ambition, transparency and continuous improvement.
• The opportunity to develop yourself as professional while you work with the latest technology.
Location
• We work according the Rabo@Anywhere principle meaning that we work hybrid.
• Your main location will be in Utrecht (Atoomweg 100).
• Your job might also require that you travel to other Rabobank locations (Utrecht).
"