ZZP:NO

Are you the designer with a passion for creating impactful customer experience and a love for solving complex problems? Is it you who bridges the worlds of design and business?

As a Designer you, together with your team, will play a crucial role in in shaping journeys that support our Retail NL customers in their financial decisions. With themes ranging from turning 18, to living together and bereavement and from onboarding of new private and business banking customers to financial independence, the scope is broad. One thing stands out though; we help ensure our customers are supported in all life events, from orientation to aftercare.

Your drive
You understand complex challenges and know how to convince and manage your senior level stakeholders. You are a strong collaborator, a structured strategic thinker and a creator of pixel-perfect designs. You champion design and the value it can add to the organization and thus help advance the discipline. You explore and develop innovative ideas that give direction to our products and services. You bring out the best in your teammates by rolemodelling. Throughout this process, the overall journey is your starting point, the business and the end-user play a central role and you continuously validate your work by looking through their eyes. You keep up to speed with the developments and challenges within the financial sector, Design and like to investigate new technologies.

The big picture
You will become part of the Design Chapter that serves the entire organization. Our way of working is collaborative. Once you join as a designer, we’ll be a team of around 100 designers with a wide variety of skills and knowledge. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at the Chapter Design.
We are an ambitious team, with a brand new internal design studio, that is building an incomparable design culture within one of the biggest banks in the Netherlands. Are you the designer that has the exper
tise to bring employee journeys to the next level?
We achieve more together than alone.

We are a Dutch bank that operates in 38 countries for over 9,5000,000 customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business.

You and your talent
• You bring extensive design expertise with a focus on UX-UI design with a minimum of 5-8 years in design;
• You confidently take responsibility and ownership of large, complex design projects while being able to translate complex problems into simple and intuitive solutions;
• You easily navigate stakeholder relationships on a strategic level today and work on pixel perfect designs for tomorrow;
• You conveniently manoeuvre through large organisations and know how to get support for your ideas and concepts;
• You have know-how of design and tooling like Figma, as well as a strong background in ideation, journey mapping and design research methods;
• You have knowledge of both the Dutch and English language in speech and writing.

This role is a temporary role, replacing a colleague on maternity leave.