Description:

Candidate need:
1. to speak Dutch and be EU citizen (customer requirement)
2. to heave explicit knowledge in ServiceNow SIAM / ITSM / Portal
3. will be the technical lead of the dedicated team,
4. to have good understanding and experience in maintaining customer instance and all work involved
5. proven experience in mentoring and coaching jr team members

Responsibilities:
• Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
• Customer engagement to address the technical solution, including challenging and validating customer requirements.
• Providing creative solutions to resolve business problems, technology issues, process and people challenges.
• Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.
• Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
• Support the development and growth of the services delivered by ServiceNow practice.
• Excellent verbal and written communication skills required.
• Mentoring and coaching others, as well as sharing best practices and knowledge.

Qualifications, skills and experience:
• 5+ years of software implementation experience in either a development or consulting role.
• Proven leadership skills in managing small teams, customers instances and projects.
• Ability to produce documentation at various levels including technical and customer facing.
• Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
• Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
• ServiceNow experience in the areas of SIAM, ITSM and Portal are mandatory IRM, ITBM, ITOM, CSM or HR products are highly desirable.
• ServiceNow Certifications in all areas are highly desirable.
• Experience in multiple application architectures and supporting technologies.
• Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
• Must be prepared to travel although remote working is getting more common.
• Must have legal authorisation to work in the The Netherlands.