GEEN ZZP - NO FREELANCERS!
ENGLISH CV AND COVERLETTER ARE MANDATORY!

Introduction to the job
ASML's Customer Support (CS) department is the vital link between Development & Engineering (D&E) and our customers’ needs. We are responsible for the installation, qualification, repair, and maintenance of ASML systems at our customers' sites. To ensure excellent support, our CS engineers must be trained on the latest processes, procedures & technologies.

About CS Academy:
The CS Academy supports the CS vision by:
Delivering the right skills, knowledge, and behavior at the right time and place to all ASML employees working in customer fabs.
Enabling our people to deliver high quality service.
Providing the right product and applications knowledge to our customers.
Driving training as a service to maximize value for ASML and our customers.

Job Description
We are currently transitioning from a standard learning offering to a tailored, modular learning offering to better fit each type of role. This transition has significant operational impacts, and we are seeking a Project Lead to assess this impact and develop an operational implementation plan.

Role and Responsibilities:
Conduct a comprehensive analysis of the impact of increased modularity and customizability on our training processes and operations. (incl. training demand analysis, training planning & delivery, and trainee completion)
Present various options with their respective pros and cons and propose the optimal solution.

Education and Experience:
A minimum of a bachelor's degree in a related field.
Over 3 years of experience in process optimization as a Project Manager.
Preferred experience in a high-tech, engineering environment.

Personal Skills:
Strong analytical skills and ability to think systemically
Outstanding communication abilities and adept stakeholder management skills
Solution-oriented with a continuous improvement mindset.
Recognized and trusted business partner.
Fluent in English.